1.0

Give this store a miss. Go to Sports Basement or any other place, but REI NO.Ordered hiking boots online and went to pick up at this store. Waited, waited, waited. I could have bought ten pair by… more

Jon T.

2009-10-29

2.0

Good thing they sell glacier climbing gear because that's the pace this store functions at. more

R L.

2009-10-20

2.0

nice store BUT you guys need some rigs in coyote brown or at least a olive drab color. customer service kinda blows..maybe hire a few people that actually get dirty once in a while..and I dont mean in… more

Guacamole J.

2009-10-19

1.0

Want some advice or help picking out what product is best for you?Ask a customer!!!! - they seem to be more interested in the shit they sell here than the employees...seriously, I expect shitty… more

Amanda T.

2009-09-28

1.0

So sad that they now treat you like a criminal -- where have all those crunchy ideals gone!!! REI is now no better than most of the going extinct big lot store.So, walked into the SF REI and was told… more

Dan G.

2009-09-15

5.0

Everyone knows by now: REI = Really Expensive Inventory. It's the "Whole Paychecks" of sporting goods. And of course, targets the same customers. (Unsurprisingly, there are plenty of these in SF.)… more

Tom H.

2009-09-09

3.0

I used to be very loyal to you REI, but a few years ago I started cheating on you with Sports Basement. I now only come to you when SB isnt able to give me what I want (thats probably why you have not… more

Vivek N.

2009-08-26

4.0

REI was recommended by a friend and it must be said they have an excellent selection of stock. The range of stuff is very good but it comes at a price - a heavy one. This is not a cheap store unless… more

Iain T.

2009-08-22

2.0

Alright, came in the store with no idea what backpack would fit me best when I go backpacking through Europe. I simply assume one of the knowledgeable staffs would kindly help me get a backpack… more

Catherine N.

2009-08-15

2.0

I actually hardly go to REI, but when I go its usually some of the worst customer service for a Sporting Goods store other than Sports Authority or something... I come in and know the staff is… more

Eric A.

2009-07-15

3.0

I have found that this REI has better customer service and selection than their other Bay Area stores. I bought an REI backpack here that had been returned from REI-outlet.com, so it was only $46. The… more

Natalie H.

2009-07-12

1.0

I actually called REI at a different location today (somewhere in the San Jose area, I forget). So technically, this review doesn't apply to this particular location.BUT it just goes to show that REI… more

Angela H.

2009-07-11

4.0

It was an expedition in itself as I made my way over to this store from the other side of Market on Pride weekend. Forget it! It took soo long to get here so I had to reward myself with stuff! You… more

David B.

2009-06-30

4.0

I'd love REI more if it weren't so expensive. Truth is that some items can be found and ordered online for much less than at REI. if you're willing to pay a premium to feel good about shopping with… more

Gregg G.

2009-05-23

4.0

"You want me to go what???" I exclaimed in horror. "Backpacking, with me, in the Sierras," said the BF. You've got to be freakin' kidding me, I thought to myself as I racked my brain for the perfect… more

Nicole G.

2009-05-05

4.0

OK so the costumer services was a little sparse but im pretty atheletic and kno wwhat im looking for and sales poeople get in my way! my fiance and i were playing a rock climing trip for a bout a… more

jenky m.

2009-05-03

5.0

Great service. great products, great people.I really can't say more. Lan H. and I are BIG REI fans. Her review says it all. ditto ditto ditto. I'll be coming back for more! more

Jennifer T.

2009-04-14

5.0

2 words - Great Store! I love the REI return policy. My husband needed to return a jacket that didn't fit. Not a single argument just give me your member ID and then let the magic begin. I will… more

Jen L.

2009-04-14

5.0

Yet another weekend, yet another trip to R.E.I.I think we walk out each time declaring our love for the staff members and the awesome awesome awesome customer service. The repair shop was extremely… more

Lan H.

2009-04-12

5.0

They have caribeaners that don't fall apart on you like others do. Black Diamond more

david b.

2009-04-06

5.0

The poor sap who ends up proposing to me will be forced to register here. Who needs a crystal gravy boat when you can get new outdoor gear as wedding presents?Shwing! more

Kerry P.

2009-04-06

1.0

Avoid the ski shop at all costs!I had a pair of skis this season mis-mounted by a rude and defiant staff. To make matters worse, the tech shop used the wrong glue when I went to remove my bindings… more

Matt L.

2009-04-05

4.0

Who does not know REI? There is little that I can add to the tons of reviews, but here I go. Here are my advices:- The store is pricey. So compare carefully with other stores if you are going to buy… more

Javi V.

2009-03-22

4.0

Rei -- a must see store if you are into outdoor life. Or just want to go to Tahoe for the weekend and look cute in ski clothes you have no idea how to properly use if your life depended on it. REI… more

Sunny P.

2009-02-17

5.0

The relationship between a boy and his bonus check....well, it's a beautiful thing. Listen, I didn't bust my ass all year along just for the insanely generous salary you're paying me, boss. Take it… more

Ben P.

2009-02-11

1.0

About 2 weeks ago, i wanted to look at their bikes. There were 2 women in the department and no customers (in fact there were no customers the entire 30 minutes I was there). One was chatting with a… more

Ric S.

2009-02-05

4.0

who knew being all outdoorsy could be so pricey?my son's a scout and when they say "always be prepared", REI's a good place to prepare! tents, sleeping bags, pads, backpacks, hiking boots (and… more

jen p.

2009-02-05

4.0

I assume this place has everything you need to look rugid in the Alps. All I wanted was a double sleeping bag - that is still sitting in my living room b/c I never used it. Ok ... guess I'm not that… more

tasha s.

2009-01-30

1.0

some staff at this REI need diversity training on LGBT issues.i went into the shoe section of this REI earlier today. It would have been nice if the guy working there had greeted me, but whatever,… more

Jay D.

2009-01-30

5.0

Always great values at this store. Heck, I just bought over $150 worth of merch at their store this morning and I'm still pleased with them. Since I'm a member of their club, I had about $50 worth of… more

Melanie Y.

2009-01-17

5.0

I am always greeted by an employee whenever I enter this store. Two weeks ago, I came to REI to have customer service make an online purchase for me because I preferred to pay in cash rather than… more

Priscilla W.

2009-01-16

4.0

Great selection of hiking boots and sturdy shoes. Best thing is they stand by the products and even after you've worn a pair of shoes if there is a problem you can return them - just save your… more

Margo R.

2009-01-16

5.0

This has gotta be one of my favorite places to visit in the city. REI excites me....I could spend hours, HOURS, in here. Friendly and helpful staff and decent selection but if you don't find what… more

Susan P.

2009-01-07

3.0

So... I like this one better than the North Bay one. It has more than the Berkeley one or the Folsom and Stockton REIs. I don't need much so I'm happy with the selection.The service and parking are… more

Corey F.

2009-01-02

2.0

Don't bother going to this REI if you need anything more than a water bottle or want to see a small sampling of what you can get online or at a larger store. It's a tiny store with a small selection… more

Susan B.

2009-01-01

2.0

I have been an REI co-op member for the past 10+ years, and have started to notice a trend developing over the last couple of years during the winter holiday season. Bad customer service. It is not… more

Adam O.

2008-12-31

4.0

Great store for outdoor gear. I've been a member for as long as I can remember and I love cashing in on those "dividend dollars". You can always find stuff on sale but the bi-yearly sales are the… more

Sabrina L.

2008-12-29

2.0

Staff is pretentious, selection is limited, prices are satisfactory. This is a great place to check out merchandise in person and then order your goods online. more

Brian K.

2008-12-27

3.0

How do you people afford this place?! Good god, its expensive. I'd be broke before I got past "baselayers" and under-roos.The only thing this place is good for (in my opinion) is that you can try… more

Siobhan F.

2008-12-26

4.0

So, other than the fact that I had to walk for about 20 minutes through the dark and at times creepy streets of SOMA (because the bus doesn't come this way) I found that the people at this REI are… more

Suzy Q.

2008-12-23

2.0

Avoid this parking lot during the holidays. Parking is a beeyotch! Anyway, I came here to pick up an online order and basically, the man at the counter kept pestering me to become an REI member. He… more

Audrey T.

2008-12-19

4.0

We don't use our heat in our apartment. I'm typing this while wearing a hat (tassel-type) and my down coat. It is colder than January in Michigan in here.We sealed up our vents because our fellow… more

Bert M.

2008-12-16

5.0

Talk about AMAZING customer service!!I am leaving for India in 1 week. I had borrowed 4 backpacks of various sizes, styles and brands from friends, and I decided I'd go in and see if I could find a… more

D C.

2008-10-24

4.0

Urbanites welcome!I have to admit. Not much of a loaded outdoor person with the gear because I've always felt fine in my typical casual wear and the Tevas that came with me when I was born. However,… more

miika m.

2008-10-18

4.0

Need some outdoor stuff? come here. i came here couple weeks ago when they had a big sale. although i didn't buy anything, but heck, i saw a lot of stuff that were pretty good deals but no worth… more

Eric Y.

2008-09-12

4.0

Stopped by the used gear sale today. Picked up a Mountain Hardware Helion 2 tent for $74.97 (normal price $395). Apparently the previous owner "used it; didn't like it". That's fine by me, you… more

Rob J.

2008-09-07

3.0

Nice place. Huge store. Good selection on bicycles, biking apparel, bicycle strollers and infant strollers, helmets, active wear ect..Name brands too. Two levels of shopping enjoyment. Staff is nice.… more

Pista B.

2008-09-05

4.0

Came here today after my sister texted me to let me know that they are have a huge sale! Found great some great deals! Although REI is a great place to shop for your out door equipment it can be… more

Henry S.

2008-08-23

4.0

I'm a member and I spend a lot of money here so I must like it right?Well, truth is, I have some real bones to pick with the place.First, I can't understand why when the parking lot is completely… more

Ken M.

2008-08-07

5.0

i'm really happy with REI for the following reasons:1) the store on 7th and brannan is a registered SF Green Business2) i wrote an email to their customer service center on a sunday night, asking… more

jean w.

2008-08-03

4.0

I love this store!! I can always find something to buy here.. it is the sport version of Target. I find everything I need for my trip and sport needs. When I am not looking for anything specific, I… more

Ervinna L.

2008-07-25

4.0

This store is great for outdoor gear and clothing. You can find all sorts of stuff here. They carry name brand clothing and shoes (Teva, Chaco), socks and their sales are great for picking up some of… more

Rita Y.

2008-07-14

3.0

I just started shopping here, but I'm definitely a fan of REI. They've got an amazing selection of outdoor sporting goods, very friendly & knowledgeable staff. The prices aren't the best (you can… more

Minh V.

2008-07-10

2.0

So I appreciate some of the staffs' efforts, but I've encountered horrendous customer service here.Like seriously, did most of the staff show up stoned?Did they fall off a fucking mountain and hurt… more

Stephanie L.

2008-07-06

5.0

Karen in the shoe department is quite possibly the BEST sales person / assistant I have ever encountered, happy accommodating the customers' needs even if it takes hours of bringing and taking shoe… more

Nena G.

2008-06-12

4.0

I am a city girl. CITY. I don't like camping. Unfortunately, I do love white water rafting, and that forces me to endure sleeping in a tent. So, where do you go to make sure you have all the… more

Denise M.

2008-06-09

4.0

If you are the outdoorsy type [and even if you really aren't] who plans on shopping for outdoorsy gear at least once a year [or even two years], get an REI membership! It's a one-time $20 fee, which… more

tinna h.

2008-05-21

4.0

Nice location, plenty of parking, friendly staff too. Customer service: excellent.Typical REI store: they have most everything, including the very high quality equipment.Good prices and fair prices… more

Bert K.

2008-04-29

4.0

Defacto location for what their name spells out: recreational equipment. When I need something I know is std issue, like a camp stove or something, I'll go here. Typically more expensive than SB,… more

Dong T.

2008-04-28

2.0

as much as i love exercising and being active especially the great outdoors BUT i have to admit REI is way overpriced. they have a good selection of bikes, camping gear and north face apparel but at… more

carol y.

2008-04-13

4.0

Lots of stuff, but no kayaks! But seriously, all the other REI's have kayak stuff why don't they? Time to clear out that other bulky stuff and put the kayak section in. more

Andrew Y.

2008-03-29

2.0

I was just not impressed. I ordered a pair of ski pants from them online. Great that worked out, and you can pick them up at the store. Fine and dandy. Yet the store lacked in so many ways. I… more

nicole f.

2008-03-26

3.0

I just bought my new Novara Randonee from here and I was quite impressed with how much care they put into making sure that bike was configured to fit me even for a TEST RIDE! Other bike specialty… more

Wendy L.

2008-03-25

5.0

I'm not even an outdoorsy type of person and I like wandering around this massive store. The camping equipment makes me want to snuggle up in a sleeping bag and cook out of a tin pot for dinner. No… more

Scarlet L.

2008-03-13

5.0

This is probably the best REI in the bay area. And by far the best outdoor store. I wasted a bunch of time going to Lombardi and Sports Basement but I found everything I needed at the best prices at… more

Brandon R.

2008-03-04

3.0

Excellent return policy. Found out they have excellent sale prices on out-of-season items, slim selection for these items though.Staff generally knows what they are doing.Small selection of bikes.… more

Alan B.

2008-02-26

3.0

I like this place...for the hard-to-get sporting stuff. I'm not an outdoorsy kind of girl...but when I needed stuff for biking and what not... I went there. The prices are a bit on the high-end but… more

Fannie S.

2008-02-26

5.0

2/21/08: OK, I'll admit that I've visited this store three days straight during my seven day reunion tour of San Francisco. I've been in denial after having withdrawals from not visiting an REI for… more

Jesse W.

2008-02-21

3.0

It seems strange to rate REI...like if you need something you can get at REI, you're probably just going to go there, my review be damned. That's the thing about megastores. People can complain… more

Oliver N.

2008-02-20

1.0

Called ahead to make sure they had what I wanted in stock. Despite that, spent 30 minutes in the store and left without it. Terrible service all around. Had to buy what I wanted online instead. more

John R.

2008-02-19

5.0

I grew up on REI, flipping through their magazines, playing with new backpacking gadgets, dreaming for the perfect vista after a long grueling hike to the remote camp sites to use my camping spork.… more

Matthew G.

2008-02-17

5.0

Now most of my friends would tell you I am not a major 'nature' person. I think otherwise. Maybe I don't like to go camping but I don't mind day hikes. I just like to shower and sleep in a bed… more

kylie H.

2008-02-14

3.0

Its really sad to see but this place was the place to shop for outdoor equipment about ten to fifteen years ago. Not anymore though. Their selection has really gone downhill, especially if you show up… more

Ryan M.

2008-02-05

4.0

My life would be incomplete without REI. Where else can I go and gawk at all the high quality sporting goods equipment that I can't afford? Actually it's not that bad. I've gotten some good deals on… more

anya e.

2008-02-05

3.0

Dude, WHERE IS THE SELECTION HERE!??!Maybe it's because i'm a petite Asian female but man yo, there are like NO decent boarding jackets here.But props on having XS Dakine wrist guards for me. Love ya,… more

Susy C.

2008-01-23

5.0

Awesome, just awesome. From parking out the back, to the cute design of the door handles (ice pick thingies!) to the utterly amazing range (including a better selection of North Face stuff than the… more

Alison M.

2008-01-18

5.0

There are two good things about this store:www.rei.com and www.rei.com/outlet for even better deals.Why- because you can order your stuff online and pick it up at the store so you don't have to pay… more

Jenn A.

2008-01-15

3.0

I came here looking for some ski clothing. I did not find much of what I wanted, and the light upstairs seemed to be a bit dim. But I did find some bargains on a pair of gloves and a wool top. more

Tammy C.

2008-01-11

5.0

REI is one of the premier backpacking/ outdoor adventure companies around, if you factor in their quality to price ratio. This particular store is nice because they've got two floors stocked full of… more

Jack H.

2008-01-09

5.0

I nearly gave this place only 4 stars because it's not cheap. It's a good store with good products and you pay accordingly. The staff are freakishly knowledgeable about whatever you ask about. This is… more

kristen v.

2008-01-05

5.0

The great thing about being a San Franciscan is that you never have to be pidgeon-holed into one category. To be two seemingly contradictory things doesn't make you a wannabe or a lunatic - it makes… more

Deb I.

2008-01-02

4.0

I came to REI for the first time ever over the weekend (before Christmas.) Within minutes of walking around looking at merchandise, I wanted to go snowboarding and engage in all sorts of other active… more

Kay N.

2007-12-25

5.0

In elementary school, I was almost always one of the first kids to be picked for dodgeball in gym class. Then came junior high (or middle school for some of you) and I fell somewhere lower in the… more

Evelyn B.

2007-12-11

4.0

REI has some quality stuff, everything I buy here lasts a long ass time, even with all my abuse in traveling. I've bought a swiss army suitcase, jackets, shoes, outdoor gear, etc. The S3 review… more

Audra E.

2007-12-08

4.0

My big score here was finding a replacement strap and clasp for my messenger bag for $1.50!!! Along the way I found way too much other stuff that I needed (wanted really bad). Somewhat higher prices… more

Levi B.

2007-12-04

1.0

Couldn't give no stars so one will have to do.REI is great! I've been shopping with them for almost thirty years. Great products, fantastic service until yesterday. Being in a hurry, I wanted to… more

Dave W.

2007-12-01

5.0

Strange as it may seem, I do all my evening attire outfit shopping at REI. By this, I mean that I buy their base layer ski sets and use that as layering underwear and it's absolutely fantastic! I… more

Luningning L.

2007-11-28

5.0

Where else can you feel like you are exploring the great outdoors without actually being outside?!?!? Granted this REI location doesn't offer the climbing wall that I've come to expect of REI, but it… more

Matt P.

2007-11-25

5.0

Ok, so REI is expensive there is no denying that. I just figured out why though. I bought a pair of pretty fancy snowboard boots from there last season, and in one season my crappy bindings had… more

Tony S.

2007-11-23

4.0

I love this place because they have a great selection of things and you can return almost ANYTHING. That rocks. I bought too much food for burning man this year and they took it all back (unopened… more

Mitch A.

2007-11-01

3.0

This place makes me glad I'm sporty...the couch potatoes don't know what they are missing! This is a BIG store with lots of things I want. A little too big.The service is lackluster.I felt like… more

Nilu r.

2007-10-31

3.0

I'm as physically fit as a 39 pound house cat so REI isn't a mecca for me like it is for lovely active people. However I did find a green Nalgene bottle here and that made me happy. I probably won't… more

Nathalie L.

2007-10-29

3.0

the customer service at REI is lacking a poem by Jessica T.--- Maybe it's because it's a huge store and there's not enough staff, but everytime that I've been here,… more

jessica t.

2007-10-23

3.0

i was not impressed by their SIGG bottle inventory, so i bought a nalgene bottle. i THOUGHT that the REI sticker would come off of the nalgene bottle i bought, not so... hrmph. more

ameer n.

2007-10-15

5.0

I didn't know what REI was until about 18 or 20 years ago when I went to the Berkeley store to buy a gift that wasn't readily available elsewhere. REI isn't cheap, but economy is in selection, not… more

iQuack -.

2007-10-02

5.0

Many years ago when I joined the REI Co-op it was the store in North Berkeley that became my destination week after week after week. I got many pairs of hiking boots there as well as my first… more

Wilhelm Y.

2007-09-01

4.0

In an earlier review, REI was expanded to Really Enjoyable Intercourse and Really Expensive Intercourse. Enjoyable it is, Expensive it is not if you go during the Labor day sale week! Buy from REI… more

Guru T.

2007-08-28

5.0

REI rocks.Why?Do you enjoy the outdoors?You know,hiking,camping or any other outdoor activity.Are you constantly looking for a place to shop other than Big 5?If so,you should come here.You will… more

Dani D.

2007-08-15

4.0

My experience here has been great, but that's not entirely without caveats. I do basically two things that might require equipment from REI: biking and rock climbing. I've made many, many trips here… more

Joel K.

2007-08-14

5.0

OMG I'm in love. Ive only been a member of REI for a year or so now but i love them. l bought my second pair of trail runners after my last pair were really hurting my toes. Well little did i know… more

Farrah S.

2007-08-13

5.0

damn if there was one store that I wouldn't mind being locked in overnight REI would be it. I'd cook up a badass meal using their camp food and stoves...then I'd ride a mountain bike around the… more

Scott S.

2007-08-09

4.0

what can i say? I like rei...A LOT. Pricey though it may be, the staff are a good source of information and i have bought a lot of stuff there. On the downside, the parking lot is sometimes way full… more

Albie P.

2007-07-29

4.0

This place just makes me want to go camping, even though I can't go for more than 12 hours without bathing.I love their bags better than anyone else's. I have 2 backpacks and 1 messenger bag, and my… more

masa s.

2007-07-27

5.0

REI seems incredibly expensive until you learn how to work their system.Their well-known "secret" is that they have a fantastic return policy. You can bring in almost any REI merchandise, up to years… more

T.Z. R.

2007-07-10

5.0

My favorite shopping place for outdoor adventure clothing and camping supplies. The staff is super helpful with lots of great advice. Lots of the merchandise is sold at retail price, but if you are… more

Sara A.

2007-07-01

5.0

Great knowledgable staff that's really helpful for people who don't really know outdoors-ie kind of stuff.Went here a few times: buying stuff for a backpacking trip, and gifts for an outdoors-ie… more

Jason K.

2007-06-26

2.0

5 stars go to the guys in the shoe dept. i was looking for hiking boots for my first hiking trip EVER and had lots of questions, none of which went unanswered. they rule!minus 3 stars for the dude… more

Adela K.

2007-06-19

5.0

A great place to shop for outdoor equipment. There are cheaper stores in the Bay area, but sometimes it's cheaper for a reason! In addition, REI is a cooperative which is owned by it's members, so… more

Dave C.

2007-06-18

5.0

I seriously shop here way too much. I come here for camping equipment, backpacks for school and then also for clothing. I guess I'm a boy scout at heart since I did make it to Eagle. If you think you… more

Seung Hyun Y.

2007-06-13

4.0

This is the place, (maybe next to Chrissy field on a sunny Saturday morning) to see and be seen with the fit and fittest of SF. Shopping here is so much fun. The selection is huge and they carry tons… more

Megan S.

2007-06-11

5.0

So I just got back from a 3 week vacation in India and my trip was smooth sailing (as smooth as sailing can be in a developing country) and it's all thanks my dear friends at REI! I love, love, love… more

Lashanda G.

2007-05-27

3.0

So, I had to get a new sleeping bag and after doing a ton of research, decided that REI had the best selection. That, coupled with the 20% off coupon for their anniversary sale, I was ready to… more

ellyk E.

2007-05-11

4.0

I love REI, they give me money back at the end of the year! Of course I have to spend that money at their store, but I choose to ignore that detail.I'd give it 5 stars if it had better parking, but… more

Kyle R.

2007-03-30

4.0

REI, you are dreaaaamy. This location is much dreamier than the Los Angeles locations. It could be that I just feel more motivated to adventure when I'm by you, but overall, you have the best customer… more

Shannon F.

2007-03-29

4.0

When I go to REI, I think I understand how my wife feels when she goes clothes shopping at her favorite trendy little stores. I am already a lover of the outdoors, but REI has a way of getting me… more

Wes M.

2007-03-25

4.0

REI = everything you could possibly need for anything outdoorsy.. The sister and i headed over to REI to find travel packs for our upcoming trip to spain (*giggles in anticipation*).. It was a tad… more

donna h.

2007-03-10

5.0

Risking redundancy, I really just wanted to throw my five stars up there. By now I think it's well understood that REI is the bee's knees of outdoor supplies. Their employees are passionate about… more

a v.

2007-03-07

4.0

Being new to adventures in the great outdoors, I was a bit lost this weekend when heading to REI to find a tent and the other necessities of camping. Thanks to Phil, boyfriend and I left with a tent,… more

Beth C.

2007-03-05

5.0

REI has done a great job of developing innovative gear. They make some of the best equipment in the business and offer it at a good price. The tent I spent three weeks living out of in Montana was an… more

Seamus M.

2007-02-21

4.0

It must be 4 stars when the sales suck and leave you realizing you just fell into a trap, captured only to buy their high priced gear instead of the left over reject stuff, and still, you give in,… more

Mae a.

2007-02-10

5.0

To grow up in the Pacific Northwest is to go to REI like it is your job. Patagonia, Lowe Alpine, Mountainsmith--we Oregonians just can't get enough. We all have carabiner key chains, and collapsible… more

Katherine J.

2007-01-31

5.0

I know people who buy expensive software to track their spending habits. Fortunately for me, I don't need to sit around a computer to figure out where it all went wrong. REI has all my money. ALL… more

Tim G.

2007-01-22

5.0

My family has been going to REI ever since I can remember and both my dad and brother are members. This place albeit expensive is awesome. The quality of the products is good, customer service is… more

Cat A.

2007-01-22

5.0

i think a few weeks ago when i came to this REI, was actually the first time i've ever been to an REI store...it was pretty coolbean with an array of different outdoor equipment, clothing, shoes, bags… more

charlotte s.

2007-01-22

4.0

Okay, I've got to admit it, this is not a bad place at all...it's not the warehouse of great deals that it once was, when there was only 1 store in Berkeley--but they've still maintained their… more

Liza B.

2007-01-21

4.0

something fun to do is park at rei and flagrantly violate the no walk-on/walk-off policy at the parking lot and go to trader joes down the street, or really anywhere else around here that you can walk… more

rob w.

2007-01-21

3.0

Honestly I'm not that thrilled about REI. I rock climb indoors pretty seriously and outside not seriously at all, I run, etc, and have come here before for gear I need. It's been ok. I've found what I… more

Ann K.

2007-01-16

3.0

I had to find a couple of sleeping bags (even though I don't go camping - don't ask!). So I went to this huge mongo store. They had everything. Except, the pricing is a little steep. Unless, of… more

Wesley J.

2007-01-11

4.0

Knowledgeable, friendly, professional, courteous staff. Quality next to none and a no questions asked return policy. Reach into your pocket, cough up the $15 to be a member if you aren't already. I… more

Petolo S.

2007-01-11

5.0

REI is a great place to shop if you need gear for outdoor activities or snow sports. I love the fact that their service is 100% guaranteed! For just $15 lifetime (one payment only), you can become a… more

Anna Y.

2006-12-22

5.0

I absolutely love it here. I shopped around SF for a snowboarding package, but I returned to REI even though their selection wasn't the best. The sales guy spent TWO hours with me until closing… more

Liz C.

2006-12-21

4.0

Being an outdoor enthusiast, this place is practically a small playground filled with toys pasted to the walls and floor. The flagship in Denva is sweet and blows this one away. I still recommend… more

Peter N.

2006-12-18

3.0

How in the world can the REI in a city surrounded on three sides by water not have shoes for going in the water? This store is badly laid out, things are difficult to find, and they didn't have water… more

Apollo L.

2006-12-13

5.0

Love it.Love the Used Gear Sale, if i get there early enough.Love the Dividends at the end of the yearLove the super friendly staffLove it. more

Lauren S.

2006-12-13

5.0

I've been buying outdoor gear here ( at various locations) for about 25 years now. A few years ago I tore the zipper on my daypack that I bought in the mid 80's at a store in socal. I took it in to… more

Steve N.

2006-12-13

3.0

Is it the selection of HOT outdoorsy guys shopping and working that I love the most, or the OK priced selection of various sports/outdoor gear they've got here?I've gotten waste-of-money-gadgets-here… more

CINDY K.

2006-12-05

5.0

two words:Cory Fitzpatrick*great selection of sporting goods. I was tempted to buy this kiddie sled with a lighted siren. they even carry used items.*he's one of the hot employees here. cawl me. more

gRaCe M.

2006-12-05

4.0

Hot, outdoorsy guys selling awesome, outdoorsy products. Woo-hoo!! more

Berna T.

2006-12-05

5.0

I was extremely impressed with my experience at REI. I came in to look at snowboarding boots and Dimitri did a fantastic job helping me find just the right thing. He tirelessly brought out box after… more

Jill K.

2006-12-01

5.0

A consistently superior level of service. I love REI. Sure everything's priced at retail and there's a lot more functional clothes than pretty clothes, but these guys break their backs to make… more

Sophia C.

2006-11-29

5.0

very helpful staff and I found all the things I was looking for and the best thing I bought was the eyeglasses chain, thanks to Nathan more

sfbutterfly l.

2006-10-28

4.0

Slurp. I love REI. But then I'm one of these people that is happy to go overboard, getting way more techie stuff than my ordinary life normally requires. I may not need clothes that filter out… more

Andi T.

2006-10-19

5.0

REI is an addiction, simply put. For those of us that love gear, it's a sinful pleasure to walk in there and see all the wonderful offerings. When preparing for a short himalayan trek, I went in… more

Vikram A.

2006-10-18

3.0

As REI's go, this is a good one. They have a better than average selection of clothes. And their selection of gear is as good as any other REI. If I don't know what type of gear to get and don't have… more

Amanda S.

2006-10-18

2.0

it's definitely the place to pick up last minute items before heading out to camp or fish.....or pick a few little accessories for your bike, board, etc....it's bit pricey for the most part....likely… more

hen a.

2006-10-18

4.0

They have such a great variety or outdoorsy clothes and items...and shoes. I love their clothing section because I can get anything I need there like hiking clothes/boots, stylish activewear, and… more

Kandi K.

2006-10-13

4.0

Not only is the sushi snob haughty about rice and fish proportions, he is also quite particular about tents. After careful research we went to REI to purchase one on our way out of town. Once set up… more

MiRIAM w.

2006-10-09

5.0

Oh-so-fantastic! REI has knowledgeable, helpful employees who really want their customers to be happy. How refreshing! When it comes to buying all my gear, I've learned not to buy bargain junk from… more

Nicci S.

2006-09-30

5.0

Yes, it's expensive, and dumbasses park in the driveway that make it impossible for two cars to go through it at the same time like they're supposed to (jerks!), but it's right here in the city, has a… more

Charlene L.

2006-09-19

4.0

Really nice, helpful, unassuming employees with low pressure sales strategies. A great selection of outdoor gear, covering a wide variety of sports. On one trip, I was able to pick up a messenger bag… more

Ryan B.

2006-09-18

4.0

I was ecstatic when this store opened a few years ago--no more zooming home after work to get the car and sit in Bay Bridge traffic only to arrive at the Berkeley REI just as they were closing. The… more

Gretchen T.

2006-09-18

3.0

I am partial - On one hand, it's a great company with alot to offer it's consumers but on the other hand - why is it I only want to come when they have a HUGE sale?! Even then, it's still pricey! more

Amanda H.

2006-09-14

3.0

Don't buy the hype! I just bought a $30 hemp bag here (yes that's $30 for a motherhumping WEED bag...) and I had it with me out in the desert for one whole day and the freaking zipper broke right off… more

Claire C.

2006-09-08

3.0

I'm not a big camper, but still like REI! A lot of their stuff is excellent and just as usable for frequent flyers and travelers as those who subscribe to Backpacking magazine.This place is the… more

Victoria B.

2006-08-25

4.0

I used to hate this store. I always thought it was over priced....and maybe it is, but every time I have gone in here for something, they have had it and the staff was really helpful. So if a store… more

Scott B.

2006-07-30

4.0

The gear is all top-quality, the return policy is nothing short of galactic-class, and the personnel are friendly and experienced (and sometimes extremely cute as Jordan M. pointed out, but that's… more

Adam E.

2006-07-04

5.0

I heart REI. This place rocks. No attitude - great customer service. Same great experience at both the SF store and Corte Madera. This is one of the best places to come for outdoor equipment, gear,… more

Rick L.

2006-06-26

5.0

REI is the bomb. Every time I think about going backpacking it is because I have been in REI looking at all the lightweight hi-tech gear that will make a mountaintop as comfortable as my SoMa… more

Brendan R.

2006-05-29

4.0

Great and helpful staff who know almost everything. I'd hate to go outdoors with them because they'd be the know-it-alls about everything, but I'm glad they're in the store to answer my questions. more

Mark D.

2006-05-13

5.0

REI excels with it's superior Selection, Quality, Service and even great parking at this location. I haven't yet found any other place in the city which even sells Prism stunt kites. There are so… more

P h i L h.

2006-05-04

5.0

In all honesty, REI is great. The workers are nice and helpful. They really know what they are talking about. The membership is a great deal. I should be getting a good rebate back at the end of this… more

Dylan A.

2006-04-24

4.0

I've purchased a few items here when I was on an outdoor kick, but the majority of the goods are much too expensive for my wallet. Take advantage of their sales. It's two floors, with a wide… more

Marsha Z.

2006-03-14

5.0

Great Parking Lot! more

Nicolas H.

2006-03-12

4.0

I poo-pooed this place a while back after I discovered the much cheaper and less designer-y Sports Basement. However, I recently spent a half hour looking for jackets at SB and came up with diddly,… more

Emma K.

2006-02-20

4.0

Jordan and others talk in general about REI, but I'll talk about each one I've been to separately. I like the SF REI quite a bit. It's on Brannan so it's not too hard to get to, it has its own… more

Dave K.

2006-02-19

5.0

I love REI.First, there is the membership which gets you about 10% back on all your purchases yearly not to mention discounts at other random places like Alpine Meadows.Second, the staff actually… more

Jordan M.

2005-12-24

5.0

I have nothing but good experiences with REI too. The people are always really helpful, and their no questions asked return policy rocks! more

Michael N.

2005-10-01

5.0

I used to live in Seattle where REI almost has a monopoly on outdoor stuff, or at least they used to. I have always had good experiences there. They have a giant selection of stuff, good prices, and… more

Amy E.

2005-07-16

5.0

Like all REI's that I've been to, this place has great deals, great gear, and great service. I had several employes insist that they stay beyond closing to ensure that I found the right hydration… more

Joe R.

2005-04-26